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Artificial Intelligence enhancing customer experiences through chatbots and personalization
AIArtificial IntelligenceIn the News

How Artificial Intelligence Is Enhancing Customer Experiences

Prabal RaverkarPrabal Raverkar
In today’s fast-moving digital world, customer experience has become the ultimate deciding factor between success and failure. Businesses can no longer rely only on product quality or pricing — customers now expect seamless, personalized, and emotionally engaging interactions. That’s where Artificial Intelligence (AI) comes in — revolutionizing the way companies...
Illustration showing diverse users interacting with voice AI, highlighting inclusive voice AI using transfer learning and synthetic speech
AIArtificial IntelligenceTechnology

Constructing Voice AI That Hears Us All: Transfer Learning and Synthetic Speech in Action

Prabal RaverkarPrabal Raverkar
In the rapidly changing world of artificial intelligence, voice has become an essential part of human-computer interaction. From virtual assistants like Alexa and Siri to smart cars, self-service customer support, and responsive healthcare, voice AI is transforming how we live and work. But despite the rapid spread of this technology,...
Meta acquires Play AI to enhance voice technology and conversational AI across messaging and metaverse platforms
AIArtificial IntelligenceTechnology

As Meta Tries to Develop New UI, It Acquires Voice Startup Play AI – A Practical Play in How to Do Conversational AI Today

Prabal RaverkarPrabal Raverkar
July 14, 2025 – Silicon Valley, California —In news that has created a major buzz in the tech industry, Meta has announced the completion of its acquisition of voice AI startup Play AI, signifying its deepened commitment to the future of conversational artificial intelligence. The deal, reportedly worth more than...