archivecustomer support automation

In the past decade, customer support has undergone one of the most significant transformations in its history. Once dependent on large call centers, lengthy wait times, and manual ticket handling, the landscape is now being reshaped by Artificial Intelligence—faster, smarter, and more scalable than ever before. Global companies across industries...

Tesla profit: Shares rise and slide after hours as automaker reports third-quarter results fell by a thirdSalesforce slashes 4,000 customer-support jobs after deploying AI chatbots A Seismic Shift in the Workplace In what can be considered the kind of seismic shift AI is bringing to the workplace, Salesforce has announced...

Via AI Latest Byte News Desk | July 2025 A Major Milestone in AI Customer Support Salesforce, the global leader in CRM software, has hit a major AI milestone — handling more than 1 million AI-powered agent conversations through its customer help center. But it’s not just the sheer size...