archivecustomer service AI

In 2025, artificial intelligence is no longer an emerging concept—it is now the backbone of modern business operations. Companies of every size, from small startups to global enterprises, are embracing AI to enhance productivity, strengthen customer relationships, and streamline repetitive tasks. What was once considered cutting-edge technology is now essential...

In 2025, Artificial Intelligence is no longer a futuristic idea whispered in boardrooms; it is now a central force transforming how businesses operate, compete, and grow. From small startups to multinational corporations, companies across industries are leveraging AI to streamline processes, boost efficiency, and deliver better customer experiences. What once...

India’s call-center industry, a cornerstone of its billion-dollar business process outsourcing (BPO) sector, is undergoing a major transformation. Once defined by human agents fielding thousands of calls daily, the industry is now witnessing the rise of AI chatbots—machines capable of performing tasks traditionally handled by humans. This shift is reshaping...

Zendesk has taken a big leap in customer support with its new AI-powered agent, which can now resolve up to 80% of support issues without human intervention. This innovation aims to make customer service faster, more efficient, and more reliable for businesses of all sizes. Transforming Customer Support Traditional customer...