archiveAI reliability

Alt: Illustration showing LLM introspection failures in AI models based on Anthropic study
AIArtificial IntelligenceIn the News

LLMs Still Struggle With Self-Understanding, New Anthropic Study Shows

In the rapidly evolving world of artificial intelligence, large language models (LLMs) have become astonishingly good at producing fluent text, answering complex questions, writing code, and even engaging in creative tasks. But a new study from Anthropic highlights one domain where these systems remain deeply limited: understanding themselves. According to...
Anthropic Claude AI outage affecting Console and APIs during service disruption
AIArtificial Intelligence

Anthropic Down: Claude and Console Affected

September 10, 2025 — Anthropic, the AI research company behind the widely known Claude series of language models, experienced a major service outage affecting several core services, including their developer Console and APIs. The blackout lasted about half an hour, starting around 12:20 PM Eastern Time, frustrating developers and many...
Zendesk, GPT-5, AI customer support, customer service software, AI integration, response time improvement, AI reliability, machine learning in support
AIArtificial IntelligenceIn the News

Zendesk Notes 30% Improvement in Responsiveness, 95% Reliability Following GPT-5 Integration

Zendesk, the global provider of customer service software, unveiled today a major performance increase after the integration of its systems with OpenAI’s newest language model, GPT-5. According to the company, response times for customer support have improved by 30%, with reliability rates hitting an impressive 95%. This demonstrates the disruptive...